Returns Policy

Right of Free Resolution

The consumer has the right to withdraw from this contract within 14 calendar days, without giving any reason.

The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you acquire or a third party appointed by you, other than the carrier, acquires physical possession of the goods.

In order to exercise your right of free termination, you must inform us, for P55 Lda, of your decision to terminate this contract by means of an unequivocal statement, by letter sent by post, fax, email or in the form below, which must be preceded by contacting the company, available on the website, and for this purpose, indicate the order number, description or reference of the product(s) to be returned and the intended form of refund of the amount paid.
If you use the form, we will send you by the most expeditious way a notice of receipt of the request for resolution.

For the period of free resolution to be respected, it is enough that your communication regarding the exercise of the right of free resolution be sent before the expiry of the period for resolution.

Free Resolution Effects

In the event of termination of this contract, you will be reimbursed for payments made, including delivery costs, with the exception of:

a) the delivery costs in case of choosing a shipping method other than the less expensive normal shipping method provided by us;

b) the costs of returning the order as a result of this exercise of the right of withdrawal. The refund will be made without undue delay and, in any case, within a maximum period of 14 days from receipt of the return in our warehouses. We make these refunds using the same payment method you used in the initial transaction, unless you expressly agree otherwise; in any case, you do not incur any costs as a result of such reimbursement.