Refund policy

Law of free resolution

The consumer has the right to free resolution of this contract within 14 calendar days, without the need to indicate any reason.

The deadline for the exercise of the right of free Resolution expires 14 days from the day after the day he acquires or a third party indicated, other than the carrier, acquires the physical possession of the goods.

In order to exercise their right of free resolution, it must communicate, for P55 Lda, its decision to resolve this Agreement by means of an unequivocal declaration, by mail, fax, electronic mail or form below, It should be preceded by contact with the company, available on the site, and for this purpose indicates the order number, description or reference of the product (s) to return and the desired form of reimbursement of the amount paid.
If you make use of the form, we will send you for the most expeditious means a notice of receipt of the application for resolution.

In order for the free termination period to be respected, it is sufficient for its communication for the exercise of the right of free resolution to be sent before the term of the resolution.


Effects of free resolution

In case of resolution of this Agreement, payments made, including delivery costs, with the exception:

(a) delivery costs in case of choice of a modality of dispatch other than the less costly modality of normal sending by us provided;

(b) the costs of returning the order by the effect of the present exercise of the right of resolution. The repayment will be done without unjustified delay and, in any case, within a maximum period of 14 days from receipt of the return in our warehouses. We performed these repayments using the same payment means that used in the initial transaction, unless expressly expressed according to its part; In any case, no costs are incurred as a consequence of such refund.